At Global Home Warranties we arrange 10 or 12 year structural defect warranty insurance for new build residential, mixed use projects, commercial schemes, local authorities, housing associations and conversions. We work with housebuilders, local authorities, and housing associations across the UK. Our Structural Defect Warranties are backed by specialist insurers. Learn more about our new home warranty, structural defect insurance, latent defect insurance, structural warranty insurance and other services such as Building Control, Bonds & Insurance Backed Guarantees means for you.
This is the privacy notice of Global Home Warranties Ltd (Registration number 07566996) whose registered office is at 1 Chapel Street, Warwick, Warwickshire, CV34 4HL. Referred to as we, us, or our in this privacy notice.
This is the website of Global Home Warranties, 1 Chapel Street, Warwick, Warwickshire, CV34 4HL United Kingdom.
The content and information provided by Global Home Warranties, in this website (“the Content”) is for general guidance only. Whilst care has been taken in preparing the Content, Global Home Warranties does not warrant its accuracy and shall not be liable for any error, omissions or inaccuracies in the Content. If you wish to rely on the Content, you should independently verify it.
If you have any questions don’t hesitate to contact us for more information or simply fill out the form below:
We work closely with our clients to ensure we understand their requirements when arranging our A Rated, 10 Year Structural Defect Warranty. We help deliver projects that will continue to perform for years to come.
Please read this cookie policy (“cookie policy”, "policy") carefully before using globalhomewarranties.com website (“website”, "service") operated by Global Home Warranties Ltd ("us", 'we", "our").
It is a key part of our business as it helps with continually improving the quality of our services. We thrive on our positive reviews and will always learn from the negatives to ensure we maintain a reputation for being a trusted business.
Global Home Warranties Ltd: Privacy Notice
Contents
- Important notice
- How to contact us
- How we use your personal data and the lawful basis for doing so
- Whom we pass your personal data to
- Accessing our website and cookies
- Closed-circuit television (CCTV)
- Telephone recording
- Your rights
- How we contact you about other products and services
1. Important notice
This privacy notice sets out how we collect and process your personal data. This privacy notice also provides certain information that is legally required and lists your rights in relation to your personal data.
This privacy notice relates to personal information that identifies you as a natural person (whether you are an actual or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact). We refer to this information throughout this privacy notice as personal data or personal information and further details of what this includes are set out in this privacy notice below.
The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected by us at all times. Please read this privacy notice carefully as it explains how we may collect and use your personal data.
This privacy notice may vary from time to time so please check it regularly. This privacy notice was last updated on 19/05/2025.
2. How to contact us
Controller and contact details:
For the purposes of relevant data protection legislation, we are a controller of your personal data. As a controller, we use (or process) the personal data we hold about you in accordance with this privacy notice.
If you need to contact us in connection with the use or processing of your personal data, then you can do so using our contact details as set out below.
[Data Protection Representative]:
Our Data Protection Representative is Mrs Carly Power who you can contact at Suite 5 The Exchange, 1B Goban Street, Portadown, Co. Armagh BT63 5AG
carly@ghwltd.com | 02838333484
What information we hold about you and where we obtain this from:
The personal data that we collect about you may include the following information:
- Personal data you provide to us in person, via our website or by telephone
- Personal data you provide when you enquire about insurance, or when you purchase a policy, through us, including information about what and/or who you want to insure, such as vehicle details, business activities, your home or travel details
- General information about you, such as your name, address, contact details and date of birth
- Personal data you provide if you subscribe to any of our mailing or newsletter services
- Your claims and credit history
- Financial details, such as your bank account and card details
- Criminal convictions
- Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies.
In addition, we may obtain certain special categories of your data (special categories of data) and data about criminal convictions, and this privacy notice specifically sets out how we may process these types of personal data. The special categories of data are data concerning health.
We collect your personal data from you as a controller when we obtain quotations for insurance for you, when we set up your policy for you and when we make changes to your policy for you. This may also involve the collection of data from or about others who are associated with you and your insurance policy such as other persons insured on your policies or your employees or representatives. By giving us information about someone else for the purpose of arranging insurance for them under your policy such as named driver, employee or travel companion etc. you confirm that you have their permission to do so, and that you have shared this privacy notice with them.
By asking us to arrange a contract of insurance for you where this involves passing information to us relating to children, you confirm to us that in doing so you are the responsible guardian of the child.
We also collect information from publicly available sources and third-party databases made available to the insurance industry for the purposes of reducing fraud and financial crime as well as any other third-party databases where your personal data may be held, provided such third parties have lawful bases on which to share such personal data with us.
3. How we use your personal data and the lawful basis for doing so
Where we are relying on a basis other than consent:
We may rely on one or more of the following legal bases when processing your personal data for the following purposes:
| In order to perform our contractual obligations to you. This would include our fulfilling your requests for insurance services (including obtaining insurance for you, fulfilling requests for mid-term adjustments and obtaining renewals) |
The processing is necessary in connection with any contract that you may enter into with us |
| To administer your account, including financial transactions for insurance broking | The processing is necessary in connection with any contract that you may enter into with us |
| To assist in the prevention and reduction of fraud and other financial crime | The processing is necessary for us to comply with the law and our legal requirements |
| In the interests of security and to improve our service -telephone calls you make to us may be monitored and/or recorded | The processing is necessary to pursue our legitimate interest in the management and operation of our business |
| To let you know about similar products and services that may be of interest to you | The processing is necessary to pursue our legitimate interest in operating our business |
| To make automated decisions, automated profiling and fraud detection | The processing is necessary in connection with some contracts that you may enter into with us |
Special categories of data and criminal convictions:
We may also need to collect special categories of data from you such as information about your health, personal data revealing racial or ethnic origin, religious or philosophical beliefs or trade union membership and genetic data.
We may also collect information on criminal convictions which we may share with third parties. The lawful basis on which we can do this is the processing is necessary for reasons of substantial public interest relating to insurance purposes.
Insurance purposes mean (a) advising on, arranging, underwriting or administering an insurance contract (b) administering a claim under an insurance contract or (c) exercising a right or complying with an obligation, arising in connection with an insurance contract, including a right or obligation arising under an enactment or a rule of law.
4. Who we pass your personal data to
We may need to pass your personal data to other companies which may include:
- Other companies or brands within our group of companies, for example if we are unable to provide a suitable insurance policy on request or at renewal, we will check if any of our associated group companies can provide you with suitable cover
- The insurers, intermediaries and third-party service providers that we use for the purpose of arranging and administering your insurance policy. This may also include risk management assessors, uninsured loss recovery agencies, premium finance providers and other third parties involved (directly or indirectly) in the administration of your insurance and its associated benefits
- Firms that provide administration and processing services to us or on our behalf under contract in order to complete activities such as claims handling, IT systems and administrative services and other activities set out in this privacy notice, as well as support activities such as finance and auditing services
- Organisations that have a specific role laid out in law, such as statutory bodies, regulatory authorities and other authorised bodies
- Other organisations where we have a duty to or are permitted to disclose your personal information by law, for example if we received a valid request from the police or other third-party organisation in the interest of preventing and detecting crime
- Fraud prevention agencies and operators of registers available to the insurance industry to check information and prevent fraud
- Credit reference agencies to check your credit history. This check will be recorded on your credit reference file without affecting your ability to apply for credit or other financial products
- Third parties we use to recover money you may owe us, or to whom we may sell your debt
- Another company, if our business or part of it is bought or taken over by that company to make sure your insurance policy can continue to be serviced or as part of preliminary discussions with that company about a possible sale or take over
The information you share with us may be transferred by us or any of the types of firms or organisations we have noted above, to other countries in order for processing to take place, including locations outside of the UK. We will only do so if there are adequate levels of protection in place as required by applicable data protection laws.
5. Accessing our website and cookies
When you visit one of our websites, we may collect information from you such as your email address, IP address (a unique address that identifies a device on the internet or a local network) and other online identifiers. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit.
We may use third parties to collate IP addresses to help us understand our Internet traffic data and data regarding your browser type and computer. We may also use web usage information to create statistical data regarding the use of our website. We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data. GHWV 2 – May 2025
We may use cookies and/or pixel tags on some pages of our website. A cookie is a small text file sent to your computer, mobile phone or tablet depending on the device used to access our website. A pixel tag is an invisible tag placed on certain pages of our website, but not on your computer. Pixel tags usually work together with cookies to help us to give you a more tailored service.
We may also use cookies and pixel tags in our email communication to personalise the email and track whether the email has been opened and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website. Useful information about cookies, including how to remove them, can be found at https://allaboutcookies.org.
Internet browsers normally accept cookies by default, although it's possible to set a browser to reject cookies. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. You can find more information on cookies when you visit our website.
The open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. While this is outside of our control, we do take the protection of your information very seriously and aim to apply appropriate levels of security at all times.
6. Closed circuit television (CCTV)
Where CCTV is used, we have identified and documented the potential impact on individuals’ privacy and have taken this into account when installing and operating the CCTV system. We regularly review whether CCTV is still the best security solution.
We will clearly inform individuals of our use of CCTV, and we only retain recorded CCTV images for long enough to allow for any incident to come to light (for example, for a theft to be noticed) and to investigate it.
We will respond to individuals or organisations making requests for copies of their images on our CCTV footage and will seek prompt advice from the Information Commissioner where there is any uncertainty. We securely store CCTV images, limit access to authorised individuals, and regularly check that the CCTV system is working correctly.
We have a nominated individual who is responsible for the operation of the CCTV system.
7. Telephone recording
Where telephone conversations are recorded, we will inform you of this at the beginning of the call together with our reasons for doing so and any objections should be raised immediately.
Telephone recordings will be stored securely for no longer than necessary and you have the right to request a copy where this is still available. The call recordings will only be passed to third parties where we have a legal right or legal obligation to do so.
Payment card data is protected in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and our system prevents us from recording Sensitive Authentication Data (SAD) or where this is not possible, is immediately deleted after card authorisation.
8. Your rights
We will only store your data for as long as is necessary to comply with the requirements of your insurance contract(s) and any legal obligations or lawful processing conditions that may exist as a result.
You have a number of rights concerning the personal information we use, which you may ask us to observe. In some cases, even when you make a request concerning your personal information, we may not be required, or be able to carry out your request as this may result in us not being able to fulfil our legal and regulatory obligations under the lawful processing conditions under which we hold your data or because there is a minimum statutory period of time for which we have to keep your information. If this is the case, we'll let you know our reasons.
- Provide a copy of your personal information
- Correct or delete unnecessary or inaccurate personal information
- Restrict or to object to the use of your personal information at any time
- Object to any automated decision, including profiling which may have been used by insurers when underwriting your quotation. Where an automated decision has been made, we will advise you of this and of your rights
- Provide your personal data in a structured, commonly used, and machine-readable format and to have your personal data transferred to another controller. This right only applies where our processing of your personal data is automated, and the processing took place initially with your consent or for the performance of a contract with you
- Where we rely on your consent to use your personal information, you can withdraw that consent at any time. Where your consent is withdrawn, your previous consent will remain valid in respect of our use of your information prior to the date you withdrew it, or if any marketing material has been sent prior to you advising that you don’t want us to contact you again.
If you have any questions or concerns about this privacy notice or your data protection rights, please contact us using our details set out at the beginning of this privacy notice.
You also have the right to make an enquiry or to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our use of your data, or if you think we have breached a legal requirement. Further details about the ICO are available at https://ico.org.uk.
9. How we contact you about other products and services
We may from time to time process your personal data to let you know about similar products and services that may be of interest to you. This is because we value your custom, and we pride ourselves in offering professional and tailored advice which meets your specific insurance needs. This includes keeping you informed on the latest insurance and industry information and details of any offers or promotions relating to the insurance services we provide to you.
Our lawful basis for processing your personal data in this way is necessary to pursue the legitimate interests of our business unless we have otherwise obtained your consent to do so.
We may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time, however, please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.
The Content and design of this website is protected by copyright (and/or other intellectual property rights) either owned by Global Home Warranties, or used under licence from third party copyright owners. Any use of the Content not expressly permitted by these Terms and Conditions may infringe such intellectual property rights. If you breach any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any part of the Content. Global Home Warranties, reserves its right to take such action as it thinks fit in these circumstances.
Other than as specified above, you will not nor will you allow any other person to:
1. reproduce, publish, transmit, circulate, distribute, download, alter, translate, add to, delete, remove or tamper with the Content, this website or any part of it; or
2. Directly or indirectly attempt to distribute or interfere with or alter (in whole or part) the Content or this website.
You may find this website is linked to other websites. Global Home Warranties, is not responsible for, and neither does it endorse the content or accuracy of such linked websites. Your use of such linked websites is at your own risk and is subject to the terms and conditions of use for those linked websites.
Any person who wishes to provide a link to this website must seek prior written permission from Global Home Warranties.
Trademarks used in this website are trademarks of Global Home Warranties, its subsidiaries or third party licensors.
This website operates subject to the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction to settle any disputes, which may arise out of the use of this website. To this end, you irrevocably agree to submit to the jurisdiction of the Courts of England and Wales and irrevocably waive any objection to any action or proceedings being brought in such Courts or any claim that any such action or proceedings has been brought in any inconvenient form. However, Global Home Warranties, still be entitled to take proceedings against users abroad and/or to enforce judgements on orders against them there.
Global Home Warranties, accepts no responsibility and has no liability in the event that the Content and/or the website does not comply with the laws of a jurisdiction outside the U.K.
THIS WEBSITE IS MADE AVAILABLE FOR PUBLIC VIEWING ON THE BASIS THAT Global Home Warranties, EXCLUDE ALL LIABILITY WHATSOEVER FOR ANY LOSS OR DAMAGE HOWSOEVER ARISING OUT OF USE OF THIS WEBSITE OR RELIANCE UPON THE CONTENT PROVIDED IN THIS WEBSITE. THE LIMITATIONS SET OUT IN THIS NOTICE APPLY IN CASES OF BREACH OF CONTRACT, NEGLIGENCE, TORT OR OTHERWISE. THEY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW
By completing the below form you are giving us your consent to contact you to. Please refer to our Privacy Notice for details on how we hold/store data.
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
What types of cookies do we use?
Strictly necessary
Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
Performance
These cookies allow us measure how visitors use our website, which pages are popular, and what our traffic sources are. This helps us improve how our website works and make it easier for all visitors to find what they are looking for. The information is aggregated and anonymous, and cannot be used to identify you. If you do not allow these cookies, we will be unable to use your visits to our website to help make improvements.
Targeting
These cookies are usually placed by third-party advertising networks, which may use information about your website visits to develop a profile of your interests. This information may be shared with other advertisers and/or websites to deliver more relevant advertising to you across multiple websites. If you do not allow these cookies, visits to this website will not be shared with advertising partners and will not contribute to targeted advertising on other websites.
Functionality
These cookies help us personalize content and functionality for you, including remembering changes you have made to parts of the website that you can customize, or selections for services made on previous visits. If you do not allow these cookies, some portions of our website may be less friendly and easy to use, forcing you to enter content or set your preferences on each visit.
How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.
Contacting us
If you have any questions about this policy or our use of cookies, please contact us.